Cancellation, Transfer and Weather Policy

Cancellation Policy for In-Person Programs
Cancellations made more than two weeks prior to the program will receive a refund of 75% of the program fee. No refunds will be made less than two weeks prior to the program. A transfer to a similar program may be possible if requested at least one week prior to the program. No transfers are allowed within one week of the program start date. Refunds will not be issued for no-shows for any camp program regardless of cause. To cancel or request a transfer, contact the Zoo Education Department at [email protected] or 952.431.9390.

Cancellation Policy for Virtual Programs
Cancellations made more than two weeks prior to the class will receive a refund of 75% of the program fee. No refunds will be made less than two weeks prior to the program. A transfer to a similar virtual program may be possible if requested at least one week prior to the program. No transfers are allowed within one week of the program start date. Refunds will not be issued for no-shows for any program regardless of cause. To cancel or request a transfer, contact the Zoo Education Department at [email protected] or 952.431.9390.

Cancellation Policy for Travel Programs:
If you need to cancel your registration, please notify the Education Department at [email protected].

  • 12 weeks or more prior to the trip: Full refund
  • 4 – 12 weeks prior to the trip: 50% refund
  • Less than 4 weeks: No refund will be issued

Cancellation Policy for the licensed Nature Preschool:
Cancellations must be submitted via email to [email protected]. If you cancel between the 1st and 15th of the month, you will not be billed for the following month. If you cancel after the 15th of the month, you will be responsible for the following month’s payment. Refunds will not be issued for no-shows for any program regardless of cause. To cancel, contact the Zoo Education Department at [email protected].

Weather Policy: In the rare occasion of severe or inclement weather that interferes with scheduled programming, the Minnesota Zoo will contact scheduled participants by phone the morning of the program to notify of program cancellation. If you are not contacted, please assume that programming will take place as scheduled. If you are unable to get to the Minnesota Zoo due to weather conditions, please call 952-431-9390 to notify us.

All information is subject to change.