Cancellation, Transfer and Weather Policy
Cancellation Policy for Virtual Programs
Cancellations made more than one week prior to the class will receive a refund of 75% of the program fee. No refunds will be made after that point. Refunds will not be issued for no-shows for any program regardless of cause. To cancel, contact the Zoo Education Department at [email protected]
Cancellation Policy for In-Person Programs
Cancellations made more than two weeks prior to the program will receive a refund of 75% of the program fee. No refunds will be made less than two weeks prior to the program. A transfer to a similar program may be possible if requested at least one week prior to the program. No transfers are allowed within one week of the program start date. Refunds will not be issued for no-shows for any camp program regardless of cause. To cancel or request a transfer, contact the Zoo Education Department at [email protected] or 952.431.9390.
Cancellation Policy for Group Overnights:
If your group chooses to cancel, please see the following schedule:
- Cancel 2 months or more prior to your overnight: 50% of your deposit will be refunded.
- Cancel 1-2 months prior to your overnight: your deposit is non-refundable.
- Cancel less than 1 month prior to your overnight: no refund is available.
The Minnesota Zoo reserves the right to cancel any scheduled overnight should circumstances warrant. If this occurs, the Zoo will make every effort to reschedule your group. If rescheduling is not possible, we will refund your money.
Cancellation Policy for Travel Programs: Please see your confirmation for this information regarding travel programs.
Weather Policy: In the rare occasion of severe or inclement weather that interferes with scheduled programming, the Minnesota Zoo will contact scheduled participants by phone the morning of the program to notify of program cancellation. If you are not contacted, please assume that programming will take place as scheduled. If you are unable to get to the Minnesota Zoo due to weather conditions, please call 952-431-9390 to notify us.
All information is subject to change.